Shipping policy
Where we ship
We currently ship within Australia only.
Dispatch
Orders are dispatched from Melbourne, Australia within 3 business days of your order being placed, excluding weekends and public holidays. You'll receive a shipping confirmation email with tracking details once your order ships.
Shipping cost
Standard shipping is free on every order, with tracking included. Delivery is typically 2–6 business days after dispatch, depending on your location.
Express shipping is available at checkout for a flat $15 AUD if you need it sooner.
Order tracking
Once your order ships you'll receive a tracking link by email. If you haven't received it within the dispatch window above, contact us at crestsidejwl@gmail.com.
Lost or delayed parcels
If your order hasn't arrived within the estimated delivery window shown at checkout, email crestsidejwl@gmail.com with your order number and we'll follow it up with the carrier.
Incorrect addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we'll contact you and re-send it once the correct address is confirmed.
Contact
CRESTSIDE
Melbourne, Victoria, Australia
crestsidejwl@gmail.com